Return & Refund Policy

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If you are not entirely satisfied with your purchase, we’re here to help.



You have 7 calendar days to return an item from the date you received it. Please send back the FibreFirst to this address:

Success Results Pte Ltd.
Dela Cuesta Bldg. P9-06
Corner 3rd Road & 8th Street.
Brgy 183. Villamor,
Pasay City Manila

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.



Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days (7-14 days), depending on your card issuer’s policies.


You will be responsible for paying for your own delivery and postage costs for returning your item. Delivery and postage costs are non-­refundable.

If you receive a refund, the cost of the original postage to you will be deducted from your refund.



Unless otherwise required by applicable law, the FibreFirst Singapore will exchange Products purchased directly from the website that were incorrectly sent, or are defective, if you notify the Company within 7 days of the date of purchase. If an exchange is not feasible, FibreFirst Singapore may issue (i) a Company credit for the amount of the exchanged Products, which may be used to purchase other Products, or (ii) a full refund of the purchase price.


Contact Us

If you have any questions on how to return your item to us, contact us.

Dela Cuesta Bldg. P9-06
Corner 3rd Road & 8th Street.
Brgy 183. Villamor,
Pasay City Manila

Head Office
+63 916 551 2816